SHIPPING & RETURNS
SHIPMENTS
For orders made to Spain and the rest of European countries, shipments will be made via the Post Office of Spain with the following methods:
FOR SPAIN:
1º Free Shipping - Correos - Ordinary Letter without certification - this method of delivery applies to the most economical "pack" orders. The expected delivery time is 5 - 10 business days.
FOR the rest of EUROPE:
Correos - Ordinary letter without certification. The expected delivery time is 5 - 20 working days.
This shipping method does not have any shipping or delivery certification system made by the operator.
2nd Express Postal Shipping made by Correos - This shipping method has all the delivery guarantees, with an expected delivery time between 3 and 5 working days. In case of loss of your order, we guarantee a new shipment without any cost.
The expected delivery time includes the handling time of the seller, the postal code of origin and destination, and will depend on the time of acceptance of the selected delivery service and receipt of the payment confirmation. Delivery times may vary, especially in times of high activity such as holiday periods or Christmas.
After 4 years of collaboration with Correos, we can affirm that Correos guarantees us the best logistics service in the market, with a delivery rate of over 99.9%.
SHIPPING CHARGES for EUROPE
with Ordinary Letter modality without certification
Shipping costs are charged according to the official rates of the logistics operator chosen for each order and are clearly itemized on your order form, there are NO additional shipping costs that are not itemized on your order form.
Order amount up to € 29 - € 4 delivery costs
Order amount over € 29 - € 0 shipping costs
If the product runs out at the time of the order, an email will arrive to the "buyer" with the new delivery deadline assigned. In the event that this happens, the user may cancel their purchase without any economic charge.
PAYMENT METHODS
TENSPAD has two payment methods available for all its users:
1. Payment by credit or debit card: You can make your purchase with any credit or debit card in the most comfortable and secure way. No additional costs through the PayPal system or REDSYS banking gateway
2. Payment by bank transfer: This model does not suppose any extra charge in the purchase of the user.
RETURNS
All our products are original brands, new product and with direct manufacturer's warranty. Our commitment is to achieve your total satisfaction, so if you are not satisfied, we will refund your money for all products in our store.
Therefore, if when you receive your order you will not be satisfied with your purchase, you have a period of 7 days, counting from the date of receipt to execute the right of return.
The shipping costs in case of return will be borne by the buyer.
To make said return you must know that:
1. The product must be in perfect condition and in its original packaging.
2. Logically, if the product was not the one requested or has a defect, this guarantee includes it
You have a period of 7 days to make your return from the moment of receipt.
To return your order, send us an email to: info@tenspad.com indicating the amount of products returned, the causes of the return and shipping method and your current account number.
The shipment must be made through the Post Office of Spain indicating that the product is returned on the content declaration form.
Once the product is in our warehouses and we have verified that it is in the agreed state, we will proceed to make a transfer to the account that you indicate.
The amount of the refund corresponds to the order amount made by you minus the shipping cost we have made.
From the moment you receive it until the money is back in your account, no more than 7 days will pass.
PRICE TAXES AND INVOICING
The prices published on this site do not include VAT I.V.A., because orders are sent from our warehouses located in the Canary Islands - special zone without VAT.
For the purposes of Community VAT, the Autonomous Community of the Canary Islands is not in the territory of application of the tax. This means that sales consisting of deliveries or deliveries of goods that you make to or from the Canary Islands are considered exempt from export VAT.
